A Commitment to Customer Service
Client : Provident Financial
Provident Financial is a leading international provider of consumer credit, car finance and motor insurance products.
It has 3.5 million customers in the UK, the Republic of Ireland, Poland, Czech Republic, Hungary, Slovakia and Mexico, and is a FTSE 250 company listed on the London Stock Exchange.
The Business Requirement
Provident Financial needed to ensure that every effort had been taken to ensure 'business as usual' in the event of an unexpected disruption.
It had previously carried out some planning to protect its IT and facilities infrastructures, and it now needed an up-to-date, integrated approach to business continuity to meet the requirements of regulators and shareholders.
The brief was to develop a mechanism to ensure that a consistently high standard business continuity capability could be rolled out across the organisation. A key requirement was that the process should be simple to understand and easy to implement.
Garrison Continuity was called in to design a best practice, integrated business continuity process. The first stage was to complete intensive risk assessments, and to identify ways to minimise the company's exposure to operational risk. Another important step was to define critical areas of the business and clarify improvements needed to ensure a robust IT infrastructure, developing a roadmap for change.
Once the process was developed, the aim was to prove its effectiveness in one or two divisions initially. However, the process proved to be so straightforward to implement that it was rolled out successfully across the entire company, within the original timescales for the pilot.
Provident Financial now has greater confidence in its ability to deal with the unexpected and has achieved a reduced risk profile.